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Client service is a concept that crosses over all legal industry disciplines and practices. It’s no longer a question that firms need to position themselves as truly client-focused organizations. The
question is how? Participants will be asked to critically assess their firms’ organizational practices with regard to the key concepts associated with client-focused cultures. Learn what barriers need
to be overcome, the methods to conquer these barriers, and what you need to establish a client-focused culture in your firm.
Objectives:
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