Breaking Down Barriers: Creating a Client-Focused Law Firm Culture

Client service is a concept that crosses over all legal industry disciplines and practices. It’s no longer a question that firms need to position themselves as truly client-focused organizations. The
question is how? Participants will be asked to critically assess their firms’ organizational practices with regard to the key concepts associated with client-focused cultures. Learn what barriers need
to be overcome, the methods to conquer these barriers, and what you need to establish a client-focused culture in your firm.

Objectives:

• Identify key elements necessary for creating a client-focused culture
• Discuss the most common barriers faced by firms
• Develop strategies for overcoming those barriers